About
A results-driven Frontend Developer and Client Success professional with a passion for creating seamless digital experiences and driving business growth. I specialize in frontend development, technical client support, and strategic business development. With a strong background in JavaScript, React.js, and UI/UX design, I build user-centric and efficient web interfaces that enhance business operations. Currently, I excel in dual roles: as a Frontend Engineer at PayVite, where I design and develop responsive web solutions that significantly improve user experience and platform efficiency, and as a Technical Client Support & Business Growth Associate at Hello.CV, where I lead customer support and growth initiatives, notably increasing domain sales by 108% within six months. My career journey includes impactful roles as a Career Consultant at ResumeSparked, where I empowered clients with compelling career strategies, and as a Sales Specialist at Blueloop, honing my expertise in customer engagement and sales optimization. This unique blend of technical acumen and client-focused solutions positions me at the intersection of technology and customer success. I am committed to continuous learning and innovation, seeking opportunities to drive significant business impact and foster professional growth.
Work
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Summary
Led client success and business growth initiatives, focusing on onboarding, technical support, and strategic sales development to drive platform adoption and revenue.
Highlights
Led end-to-end customer support operations for the Hello.CV platform, directly contributing to a remarkable 108% increase in domain sales within six months.
Developed and executed comprehensive sales and growth strategies across social media platforms, significantly expanding market reach and lead generation.
Spearheaded client onboarding initiatives, doubling user sign-ups within four months by streamlining registration and engagement processes, enhancing client satisfaction and retention.
Provided rapid, high-quality technical support, reducing SLA response times by 87% and significantly improving customer satisfaction scores.
Developed and delivered tailored training sessions, accelerating product adoption and maximizing client efficiency.
Proactively identified complex client needs and recommended strategic solutions, improving operational efficiency and overall client experience.
Managed timely and effective support across global time zones, enhancing communication workflows and reducing resolution times.
Leveraged CRM and advanced support tools to track client interactions, personalize responses, and enhance engagement strategies.
Cultivated robust client relationships and strategic partnerships, driving increased product adoption, retention, and overall customer success.
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Summary
Designed and developed responsive web interfaces, optimizing applications for performance and user experience.
Highlights
Engineered responsive, user-friendly web interfaces for the flagship product using HTML, CSS, and JavaScript, significantly enhancing overall user experience.
Optimized web applications for peak performance and scalability, achieving a 25% reduction in page load time.
Conducted rigorous code reviews and comprehensive testing, identifying and resolving critical bugs and performance issues, which led to a 30% decrease in reported front-end errors.
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Summary
Empowered clients with tailored career strategies and optimized resumes, significantly improving their job search success.
Highlights
Collaborated with over 200 clients to curate tailored, strategic resumes that powerfully highlighted key skills and achievements, achieving a 95% client satisfaction rate.
Developed and optimized resume content for clarity and relevance, resulting in a 30% increase in client job interview invitations.
Conducted personalized one-on-one consultations to strategically align client resumes with target job roles, contributing to a 20% higher success rate in securing job offers.
Implemented industry best practices to create ATS-compliant resumes, ensuring a 40% increase in client resumes successfully passing initial screening by recruiters.
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Summary
Managed sales pipeline and client engagement, contributing to revenue growth and lead conversion.
Highlights
Identified and qualified new sales leads, contributing to a 25% increase in the sales pipeline by effectively researching and targeting high-potential clients.
Delivered compelling product presentations and demonstrations, resulting in a 10% increase in client engagement and enabling the team to exceed monthly sales targets by 12%.
Collaborated with the marketing team to develop and execute targeted email campaigns, achieving a 22% increase in lead conversion rates.
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Summary
Managed community development and social media strategy to enhance the hub's presence and engagement within the tech ecosystem.
Highlights
Developed and curated multiple community development programs and initiatives, enhancing Mayhaven's presence in the tech ecosystem and leading to a 15% increase in community participation.
Led social content strategy and executed targeted social media campaigns, achieving a 30% growth in community engagement and an 18% increase in social media followership.
Increased the hub's influence within the tech ecosystem through strategic program development, driving higher event attendance and strengthening partnerships with key industry players.
Languages
Korean
Conversational
English
Fluent
Yoruba
Native
Igbo
Native
Skills
Frontend Development
JavaScript, React.js, HTML, CSS, Web Development, Responsive Design, UI/UX Design, Performance Optimization, Code Review.
Client Success
Customer Support, Client Engagement, Relationship Management, Onboarding, Customer Retention, Problem Solving, Technical Support.
Business Development
Sales Strategy, Lead Generation, Market Expansion, Partnership Development, Sales Optimization, Product Presentations.
ATS Optimization
Resume Optimization, Career Consulting, Applicant Tracking Systems.
Social Media Marketing
Content Strategy, Social Media Campaigns, Community Engagement, Followership Growth.
CRM Software
CRM Management, Data Tracking, Client Interaction.